By booking a trip with us, you are deemed to have agreed to these booking conditions (Which constitutes the entire agreement between you and us. And your booking will be accepted by us on this basis. We require a 50% deposit of the total tour cost upon confirmation; Gorilla permit payment will be required in full. The balance is due to 60 days prior to the commencement of the tour. Escape Adventure tours reserves the right to cancel a reservation if payment is not received on schedule. In this event, cancellation fees will apply.
Cancellation penalties depends of the number of days written cancellation
Notice is received by escape adventure tours Ltd. Before tour departure penalties are:
(a) Before 38 days: 25% of the full amount.
(b) Between 29 days and 42 days: 45% of the full amount.
(c) Between 22 days and 33 days 60% of the full amount.
(d) Between 15 days and 23 days, 85% of the full amount.
(e) 14 days or less: 100% of the full amount.
(f) There is no refund of any un used portion of your tour.
(g) Gorilla permits are not refundable when already booked as this is the policy of Rwanda and Uganda wildlife Authorities.
(ii) OTHER CANCELLATIONS BY ESCAPE ADVENTURE TOURS
- If the Company or its supplier(s) regard adverse weather conditions or other safely concerns as unacceptable and which can’t be reasonably be overcome.
- If the company reasonable believes that you may cause harm or damage to its reputation or to the reputation of its supplies or to property belonging to its suppliers.
- If a company supplier or suppliers is/are unable to host the event for any reason.
- If changes you wish to make to the booking mean. It is uneconomical or impractical to hold the event.
When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the client.
The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers.
And such requests should be made in writing to the company by the group head. These changes shall not be deemed accepted until confirmed in writing by the company if the client wishes to increase or decrease the number of persons particularly in the event. This may be done up to six weeks prior to the date upon which your event is due to start without additional change. All amendments made after that date will incur an administration change of US$ 50 PP. The company cannot guarantee that the change to the price will be pro-rata, but will instead depend upon the arrangements the company is able to make with its supplies. Subject to the company’s written agreement, the client may transfer a booking to a person who satisfies all the conditions applicable
Fare increase may occur due to any increase in air line tariffs, fuel costs, game reserves fees, or fluctuation of the exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and retain full payment.
The client as acknowledges that it is surely his/her responsibility to ensure that he/she is in possession of necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.
Clients who have special requests must specify such requests to the company in the booking form which the company will always endeavor to accommodate such request. It does not guarantee that it always be possible.
If one or more clients of a larger private group cancel a trip, they will be charged that part of the shared costs for that group trip, so that the rest of the group will not face any price increase. This amount is addition to the general cancellation fees (as listed in 2(i)).
The person (head of a group) who signifies his/her acceptance of a booking does so on behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions.
All offers, estimations or quotations provided by or booking made with the company are subject to these terms.